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Privacy Policy

This Privacy Policy explains how Novelty Hotel Istanbul collects, uses, stores, and protects personal data provided by guests and website visitors, in accordance with applicable data protection regulations, including the Turkish Personal Data Protection Law (KVKK) and, where applicable, the General Data Protection Regulation (GDPR).

1. Personal Data Collected

Novelty Hotel Istanbul may collect the following personal data:

  • Full name and surname

  • Contact details (phone number, email address)

  • Reservation and accommodation details

  • Payment-related information (processed securely via authorized payment providers)

  • Identification information required by law during check-in

  • Website usage data (such as IP address and browser information via cookies)

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2. Purpose of Data Collection

Personal data is collected for the following purposes:

  • Managing hotel reservations and accommodation services

  • Fulfilling legal obligations related to guest registration

  • Providing customer support and responding to inquiries

  • Processing payments and invoicing

  • Improving website performance and user experience

  • Ensuring security within hotel premises

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3. Data Storage and Security

Personal data is stored securely and protected against unauthorized access, loss, or misuse. Appropriate technical and organizational security measures are applied to safeguard personal information. Data is retained only for the period required by applicable laws or for the purpose for which it was collected.

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4. Data Sharing with Third Parties

Personal data may be shared only with:

  • Authorized public institutions, where legally required

  • Payment service providers for transaction processing

  • Service providers supporting hotel operations (IT, hosting, booking platforms), limited to necessity

Personal data is never sold or shared for commercial purposes.

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5. Rights of the Data Subject

Data subjects have the right to:

  • Learn whether their personal data is processed

  • Request information regarding processed data

  • Request correction or deletion of inaccurate or outdated data

  • Object to unlawful processing

  • Request restriction of data processing where applicable

Requests may be submitted using the contact details provided below.

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6. Contact Information

For all questions, requests, or applications regarding personal data, you may contact:

Novelty Hotel Istanbul
Email: info@noveltyotel.com
Phone: +90 212 522 18 67

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Cookie Policy

This Cookie Policy explains how Novelty Hotel Istanbul uses cookies and similar technologies on its website to improve user experience and ensure the proper functioning of the site.

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1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. Cookies help websites recognize users, remember preferences, and improve overall functionality.

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2. Types of Cookies Used

Novelty Hotel Istanbul uses the following types of cookies:

a) Strictly Necessary Cookies
These cookies are essential for the proper functioning of the website. They enable basic features such as page navigation, security, and access to protected areas of the site. The website cannot function properly without these cookies.

b) Analytical and Performance Cookies
These cookies help us understand how visitors interact with the website by collecting anonymous information such as page visits, traffic sources, and usage patterns. This information is used solely to improve website performance and user experience.

c) Functional Cookies
Functional cookies allow the website to remember user preferences, such as language or region, in order to provide a more personalized experience.

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3. Use of Third-Party Cookies

The website may use third-party services such as analytics tools or embedded content providers. These third parties may place cookies on your device in accordance with their own privacy and cookie policies. Novelty Hotel Istanbul does not control these cookies.

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4. Managing Cookies

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the website.

Instructions for managing cookies can usually be found in the help section of your browser.

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5. Cookie Consent

When you visit our website for the first time, you are presented with a cookie notice informing you about the use of cookies. By accepting or managing cookie preferences through the cookie banner, you provide consent for the use of non-essential cookies.

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6. Updates to This Policy

Novelty Hotel Istanbul reserves the right to update this Cookie Policy from time to time to reflect changes in legal requirements or website functionality. Any updates will be published on this page.

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7. Contact Information

For questions regarding the use of cookies, you may contact:

Novelty Hotel Istanbul
Email: info@noveltyotel.com
Phone: +90 212 522 18 67

Website Confidentiality Policy

This Website Confidentiality Policy governs the use of the content published on the official website of Novelty Hotel Istanbul. By accessing and using this website, visitors agree to the terms outlined below.

 

1. Ownership of Website Content

All content published on this website, including but not limited to text, images, logos, graphics, design elements, and layout, is the property of Novelty Hotel Istanbul unless otherwise stated. This content is protected by applicable intellectual property and copyright laws.

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2. Use of Website Content

Website content is provided for informational purposes related to hotel services, reservations, and general information.
Unauthorized copying, reproduction, distribution, modification, or commercial use of any content on this website without prior written consent from Novelty Hotel Istanbul is strictly prohibited.

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3. Trademarks and Branding

The name “Novelty Hotel Istanbul,” its logo, and all related brand elements are registered or unregistered trademarks of Novelty Hotel Istanbul. Any use of these trademarks without permission is not allowed.

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4. Confidential Information

Any non-public information obtained through contact forms, email communication, reservation requests, or other interactions with the website shall be treated as confidential. Such information will not be disclosed to third parties except where required by law or necessary for the provision of services.

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5. Limitation of Liability

While Novelty Hotel Istanbul makes reasonable efforts to ensure the accuracy and reliability of the information provided on this website, no guarantee is given that all content is free from errors or omissions. The hotel shall not be held liable for any direct or indirect damages arising from the use of the website.

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6. Changes to This Policy

Novelty Hotel Istanbul reserves the right to update or modify this Website Confidentiality Policy at any time without prior notice. Any changes will be effective upon publication on this page.

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7. Contact Information

For questions regarding this Website Confidentiality Policy, please contact:

Novelty Hotel Istanbul
Email: info@noveltyotel.com
Phone: +90 212 522 18 67

Clarification Text for Camera (CCTV)

This clarification text has been prepared to inform guests, visitors, and employees about the use of camera recording systems (CCTV) at Novelty Hotel Istanbul, in accordance with applicable data protection regulations.

 

1. Purpose of CCTV Monitoring

Camera recording systems are used within the hotel premises solely for the purposes of:

  • Ensuring the safety and security of guests, visitors, and staff

  • Protecting hotel property and assets

  • Preventing and investigating security incidents

CCTV systems are not used for monitoring private activities or personal behavior.

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2. Areas Covered by Cameras

Cameras are installed only in common areas of the hotel, such as:

  • Building entrances and exits

  • Reception and lobby areas

  • Corridors and shared spaces

No cameras are installed in private areas, including guest rooms, bathrooms, restrooms, or changing areas.

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3. Storage and Retention of Recordings

CCTV recordings are stored securely and retained for a limited period in accordance with legal requirements and the purpose of processing. Access to recordings is restricted to authorized personnel only and is not shared with third parties unless required by law.

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4. Data Security Measures

Appropriate technical and organizational measures are implemented to protect camera recordings against unauthorized access, disclosure, or misuse.

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5. Rights of Data Subjects

Individuals whose images are recorded by CCTV systems have the right to:

  • Request information regarding the processing of their personal data

  • Submit requests in accordance with data protection laws

Requests may be submitted using the contact details provided below.

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6. Contact Information

For questions or requests regarding CCTV practices, please contact:

Novelty Hotel Istanbul
Email: info@noveltyotel.com
Phone: +90 212 522 18 67

Mail Order Clarification Text & Statement of Express Consent

This clarification text and statement of express consent have been prepared to inform guests about mail order and remote payment transactions conducted by Novelty Hotel Istanbul.

 

1. What Is Mail Order Payment?

Mail order payment refers to a remote payment method where payment card information is provided by the guest via phone, email, or online communication channels for the purpose of completing a reservation or service payment without the physical presence of the cardholder.

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2. Processing of Payment Information

Payment card information is processed only for the purpose of completing the requested transaction and is handled in accordance with applicable banking regulations and data protection laws.

Novelty Hotel Istanbul does not store full card details after the transaction is completed. Necessary technical and organizational measures are taken to ensure the confidentiality and security of payment information.

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3. Security Measures

Mail order transactions are conducted using secure systems and authorized payment service providers. Access to payment information is restricted to authorized personnel only and is used solely for transaction processing.

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4. Statement of Express Consent

By providing payment card information for mail order or remote payment transactions, the cardholder expressly declares that:

  • The provided payment information belongs to them or that they are authorized to use the card

  • They voluntarily consent to the processing of payment information for the purpose of completing the requested transaction

  • They have been informed about the payment amount, transaction purpose, and applicable terms

This consent is limited to the specific transaction and does not grant permission for any future or unauthorized use of payment information.

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5. Legal Obligations

Payment-related data may be shared with authorized banks or payment service providers only to the extent required for transaction completion or legal compliance.

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6. Contact Information

For questions regarding mail order payments or consent statements, please contact:

Novelty Hotel Istanbul
Email: info@noveltyotel.com
Phone: +90 212 522 18 67

Data Owner Application Form (KVKK / GDPR)

This Data Owner Application Form has been prepared to inform individuals about their rights regarding personal data processed by Novelty Hotel Istanbul and to explain how such requests can be submitted, in accordance with the Turkish Personal Data Protection Law (KVKK) and, where applicable, the General Data Protection Regulation (GDPR).

 

1. Rights of the Data Owner

As a data owner, you have the right to:

  • Learn whether your personal data is being processed

  • Request information regarding the processing of your personal data

  • Request correction of incomplete or inaccurate personal data

  • Request deletion or destruction of personal data within legal limits

  • Object to unlawful processing of personal data

  • Request restriction of processing where applicable

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2. Application Method

Requests regarding personal data may be submitted by the data owner using one of the following methods:

  • By sending an email from the registered email address to: info@noveltyotel.com

  • By submitting a written request including identification details

Applications must include sufficient information to verify the identity of the applicant and clearly describe the request.

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3. Evaluation and Response Period

Applications will be evaluated and responded to within the legally prescribed period, not exceeding 30 days, depending on the nature of the request and applicable legal requirements.

If additional information is required to process the request, the applicant may be contacted for clarification.

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4. Fees

Applications are processed free of charge. However, if the request requires additional costs due to its nature, a fee may be charged in accordance with applicable legislation.

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5. Contact Information

For data protection–related requests and inquiries, please contact:

Novelty Hotel Istanbul
Email: info@noveltyotel.com
Phone: +90 212 522 18 67

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